NCTI clients for Windows

Here you find a detailed overview about our NCTI products for Windows!

 

The overview covers only NFON certificated end devices.

 

 

NCTI standardNCTI standard CRMNCTI premium1NCTI premium CRM1
Compatible with Windows (32/64 bit)
Vista/7/8/10Vista/7/8/10Vista/7/8/10Vista/7/8/10
Compatible with Mitel (formerly Aastra)--
Compatible with snom

(min. Firmware 8.7.x)

(min. Firmware 8.7.x)

Compatible with YealinkT4x seriesT4x series

Compatible with Panasonic

KX-UT seriesKX-UT seriesKX-HDV series
KX-TGP 600
KX-HDV series
KX-TGP 600
Compatible with Polycom
--

(min. Firmware 6.0)

(min. Firmware 6.0)
Compatible with Unify (formerly Siemens)----
Compatible with Softphone
----
Terminal server enabled2
TAPI interface (32/64bit) -344
Chat function--
Presence managment
--
Call lists
--
Hotkey dialing
Access to the PBX phone book----
Shared telephone directory for all CTI clients--
Skype for Business Plugin5566
Microsoft Outlook Plugin
Microsoft Office 2010 Compatibility (32/64bit)
Microsoft Office 2013 Compatibility (32/64bit)
Microsoft Office 2016 Compatibility (32/64bit)

CRM (Customer Relationship Management) Plugins

Microsoft OutlookAct!, GoldmineInternet, IBM Connections, Lotus Notes, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Exchange Public Folder, NetsuiteODBCOutlook, Sage CRM, Salesforce (Enterprise, Unlimited, Developer), Sugar CRM, Tigerpaw CRM, vCard/LDAP, InteractIO
External phone books:
Das Örtliche, Das Telefonbuch, Herold (geschäftlich), Herold (Privat), search.ch, US White Pages
-Egroupware, GoldMine, Lotus Notes, Maximizer, Microsoft Acces, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Microsoft Outlook, NetSuite, ODBC, Pegasus Opera II / 3, Sage 50 Accounts, Sage ACT!, Sage CRM, Sage SalesLogix, Salesforce CRM (Professional, Enterprise, Unlimited), Sugar, SuperOffice CRM, vtiger, Zoho CRM , LDAP
External optional Add-ons (fee required)---SAP Business One Plugin
(on project basis)
One-time chargesNo set-up costsNo set-up costsSet-up costs for NCTI server installationSet-up costs for NCTI server installation
Monthly chargesMonthly usage costs per userMonthly usage costs per userMonthly usage costs per userMonthly usage costs per user

 

1) On-premise server installation required. Usage of NCTI premium clients is restricted to snom and Yealink phones with uaCSTA firmware.

  

2) Except TAPI interface.

  

3) TAPI interface (32/64bit) for outgoing calls (outbound) as well as for incoming calls (inbound) available per default.

  

4) TAPI client or TAPI server. TAPI interface (32/64bit) for outgoing calls (outbound) available per default. TAPI interface (32/64bit) for incoming calls (inbound) available on project basis for specific project prices.

 

5) For the NCTI standard/CRM client the current telephone status/presence information ("busy"/"available") is set and updated automatically in Skype for Business. Full control of your telephone out of Skype for Business (dial, hold, transfer, toggle, volume control). Able to display incoming calls and name resolution with available contact data out of the Skype for Business address book.

  

6) NCTI premium is in contrast to the NCTI standard/CRM client just able to synchronize the presence status. This means that the Skype for Business contacts are able to see if the user is busy. But users are not able to call out of Skype for Business.